Política de reembolso

In order to request a return or exchange, please contact us within 14 days of delivery by sending an email to shelley@sunnydayco.com with your name and the reason for your return/exchange request. We will then give you further information in order to process your return or exchange.

A printable, pre-paid shipping label will be emailed to you when we receive a request for a merchandise return or exchange. Please note that the buyer is responsible for the cost of the return postage.

• If you request a merchandise return/refund, the cost of your return postage will be deducted from the total refund amount.
  

• If you request a merchandise exchange, the cost of your return postage will be charged to the form of payment that you used to make your original purchase.

• We are able to purchase shipping labels at a discounted rate, so the cost of the return label will be less expensive than if you were to directly purchase a return shipping label yourself at the post office.
  

Please note: at this time, Sunny Day Designs does not offer order cancellations prior to shipping. As a 1-person business, cancellations made prior to shipping out customer orders severely impact our order processing efficiency and work flow. Thank you for your understanding!

Please email us for further details or to discuss a potential return/exchange: shelley@sunnydayco.com.

• Holiday/Gift Returns: Items sold on Sunny Day Designs between Thursday, November 27th, 2025 (Thanksgiving) & Thursday, December 25th, 2025 (Christmas Day) are eligible for extended returns/exchanges. Please contact us by January 15th, 2026 in order to be eligible for a return/exchange.
  

• Please note that all items must be in their original condition (unused and unwashed) in order to be returned or exchanged. We do not accept returns or exchanges on used/worn merchandise. If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the refundable amount.

• In order to process returns/exchanges, all items must be shipped back to Sunny Day Designs within 21 days of delivery (the date that your order was delivered). The exception to this rule is if an order was purchased during our extended holiday return/exchange period.
  

• If requesting a return, the cost of your return postage will be deducted from your total refund amount.

• If requesting an exchange, the cost of your return postage will be charged to the account that you used to make your original purchase.

• Custom designs, personalized orders, and final sale/clearance products are not eligible for cancellations, exchanges, returns, or refunds.