Hi Wade,

Thank you for taking the time to leave a review.

I’m so sorry for the trouble you’ve had with your package getting delayed. I can, of course, relate. As a consumer myself, I have also dealt with the frustration of having something that I ordered online get lost or delayed in transit by the courier. I know how upsetting that can be to expect your package to arrive on time, only to track it and find out that it is delayed!

Unfortunately, packages getting lost or delayed happens much more frequently during the holiday season, regardless of the carrier that is used. Regrettably, as a small business and a 1-person operation, once a package has left my hands and is moving within a courier’s network, I am unable to speed up the package’s transit time or prevent it from being lost.

I offer our customers both UPS and USPS options for shipping in order to provide customers with a few different choices at a variety of shipping price points. However, USPS Ground Advantage (the shipping rate that you chose for your package) is, by far, the most economical shipping option for customers who are purchasing stickers and other small lightweight items from our shop.

USPS Ground Advantage is the shipping method that we use as our ‘Standard’ default shipping option because we like to give our shoppers a relatively inexpensive shipping method for their small purchases that still provides them with a tracking number.

Your happiness as a customer means a lot to me, and I would like to fix this issue to help make things right and improve your experience as a Sunny Day Designs shopper.

I sincerely apologize that your purchase did not meet your expectations due to it being delayed in transit and I sincerely hope that when your package eventually does arrive (hopefully soon!) you will still enjoy the vinyl stickers that you purchased.

I’d love to figure out a way to make things right, either with a full refund for your order or by shipping you a replacement package ASAP using a faster shipping method, at no cost to you.

Please reach out to me via email at shelley@sunnydayco.com so that we can discuss which of these 2 options you would prefer.

Thank you, again, for your purchase from Sunny Day Designs and for taking the time to leave a review of your purchase. We know that you have many online options to purchase from these days – including many large online retailers – and I sincerely appreciate your choice to buy from a small business, like Sunny Day Designs, that is committed to selling made in the USA products.

I look forward to hearing from you soon via email so that I can improve your customer experience and make this right.

Thanks and kind regards,

Shelley
Owner & Designer – Sunny Day Designs