FAQ - Frequently Asked Questions
We've rounded up some of our most commonly asked questions here.
Hopefully you'll find the answer you're looking for...but if not, feel free to contact us with your question via email at shelley@sunnydayco.com.
We'll get back to you as soon as we can.
Product Questions
Additional information about our playful products.
Where are your products manufactured?
We're proud to say that every single one of our playful products is made in the USA.
Supporting made in America manufacturing is at the core of our brand's identity. You can rest assured that our products will always be made in America.
While a few of our products use some raw components/materials that are imported, all of our sewing, manufacturing, printing, packaging & order processing is done right here in the United States of America.
Additionally, many of our products are handmade in small batches, giving them that extra special, "perfectly imperfect" touch that you'll love!
Why do you sell so many Georgia-themed products if Sunny Day Designs is based in Madison, Wisconsin?
I'm glad you asked! Sunny Day Designs (formerly named Studio Schmidt Designs) was previously based in the Atlanta, GA, area until the Summer of 2020, when we relocated to Madison, WI.
We have many positive memories from living in Georgia, so we decided to continue carrying our Georgia-themed products - we also wanted to be able to continue offering those products to many of our loyal retail and wholesale customers who live in Georgia!
We are currently in the process of expanding our product range to encompass many other cities/areas, including more designs related to Wisconsin.
State-themed products are available for other states such as Virginia, Florida, New York, Missouri & more!
Stay tuned as we continue to add additional states & cities to our collection of products.
Who designs your printed fabrics & illustrations?
Each and every one of our printed fabrics and illustrated paper products is designed by Shelley Schmidt, the founder/lead designer at Sunny Day Designs.
This process allows us to keep our products as unique as possible, since we use prints that are exclusive to Sunny Day Designs instead of purchasing large quantities of yardage that other businesses also use!
Shelley designs each of our prints the old-fashioned way: by hand.
Every illustration and pattern design begins as a hand drawn sketch or watercolor doodle that is then scanned in and edited digitally on the computer.
We love the entire product development process, from start-to-finish, and we don't believe in taking shortcuts. We also love that our prints retain a special "hand drawn" quality to them that feels uniquely our own!
Are your printed fabrics available to purchase by the yard/meter?
At this time, we do not currently offer our prints for purchase by the yard on a retail basis. However, we DO work with businesses who are interested in licensing our artwork for their own products and materials.
If you are interested in licensing one of our print designs, please contact us (shelley@sunnydayco.com) to discuss.
Shipping, Returns & Exchanges
Information on order processing, shipping & more.
Which shipping couriers do you use?
We use all major carriers & local courier delivery partners.
* Note: If your order qualifies for free standard shipping (USA addresses only) it will be shipped via USPS Ground Advantage (or the least expensive option available).
- For domestic orders within the USA: We ship via USPS, FedEx & UPS.
- For international orders being shipped outside of the USA: We ship via DHL, USPS & UPS (the best courier option for your package size/weight will be automatically selected depending on the final destination country).
What is your shipping process?
After your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order.
Once your order is fulfilled, you will receive an email notification with your tracking information.
How soon will my items ship out after I place my order?
We ship all of our orders out a as soon as we can. However, we hope you understand that, as a 1-woman company, our shipping and processing times depend on the current volume of orders, in addition to other factors such as inventory and material availability.
Additionally, as a small batch brand that manufactures many of our own products, our goal is to prevent product waste from storing large amounts of inventory. As a result, some of our items are in stock and may be ready to ship out right away, while others may need to be cut/sewn on demand after you place your order.
We hope to ship your order out within 1-3 business days, but during peak sales times (such as the holiday season or times with an influx of orders) additional delays may result in order processing.
If you have a question about your order timeline, please send an email to shelley@sunnydayco.com for an order update. We will do our best to reply within 24 hours (typically earlier).
Do you ship internationally?
Yes, we do! We are based in the USA, but we happily ship packages all over the world.
Additional shipping costs will apply for international orders, and will be added at checkout.
Please note: Orders being shipped to international locations outside of the USA are not eligible for our FREE USPS Ground Advantage standard shipping option (which applies to orders of $45+). Thank you for your understanding.
What is your refund policy?
For details on returns & exchanges, please read our full refund policy HERE.
At this time, Sunny Day Designs does not offer order cancellations prior to shipping.
To request a return or an exchange, please contact us within 14 days of delivery by sending an email to shelley@sunnydayco.com with your full name, a description of the item(s) to be returned/exchanged, and the reason for your return/exchange request.
- All items must be in their original condition (unused and unwashed) in order to be returned or exchanged. We do not accept returns or exchanges on used/worn merchandise. If the item is not returned in its original condition, the buyer is responsible for any loss in value, which will be deducted from the refundable amount.
- In order to process a return/exchange, all items must be shipped back to Sunny Day Designs within 21 days of delivery (the date that your order was delivered).
- If requesting a return, the cost of your return postage will be deducted from your total refund amount.
- If requesting an exchange, the cost of your return postage will be charged to the account that you used to make your original purchase.
- Custom designs, personalized orders, and final sale/clearance products are not eligible for cancellations, exchanges, returns, or refunds.
How can I return or exchange my order?
To request a return or an exchange, please contact us within 14 days of delivery by sending an email to shelley@sunnydayco.com with your full name, item(s) to be returned/exchanged, and the reason for your return/exchange request.
We will then give you further information in order to process your return or exchange.
Please include your order # in the email and a description of the item that you wish to return/exchange.
A printable, pre-paid shipping label will be emailed to you after we approve a request for a merchandise return or exchange.
Please note that you are responsible for the cost of the return postage.
If you request a merchandise return or refund, the cost of your return postage will be deducted from the total amount to be refunded.
If you request a merchandise exchange, the cost of your return postage will be charged to the form of payment that you used to make your original purchase.*
*We are able to purchase shipping labels at a discounted rate, so the cost of the return label will be less expensive than if you were to directly purchase a return shipping label yourself at the post office.
My package arrived damaged, what are my options?
First, we're so sorry to hear that your package arrived damaged. ☹️
Unfortunately, damage to packages does sometimes occur during transit/shipping. Although we have no control over your shipment after it is dropped off with the courier, we know how disappointing it can be for the items you ordered to arrive broken/damaged!
Please reach out to us via email (shelley@sunnydayco.com) with additional information about the damage and your order so that we can assist you and review your specific case.
Kindly include photos of the damaged items/packaging so that we can fully review your request as soon as possible.
My package was lost in transit or stolen after delivery. What should I do?
First, we're so sorry to hear that your package has been lost. ☹️
Unfortunately, packages can become lost/misplaced by couriers during shipping. Although we have no control over your shipment after it is dropped off with the courier, we know how disappointing it can be when the items that you ordered never arrive!
Please reach out to us via email (shelley@sunnydayco.com) with additional information about your order (including the tracking number for your package) so that we can do our best to assist you and review your specific case as soon as possible.
Porch Pirate Policy: Unfortunately, if we receive proof/documentation from the delivery/shipping courier that your order was delivered to the correct address, we are unable to send you a replacement for any packages that were stolen after delivery.
While we know that porch pirates can steal packages after they're delivered, we encourage you to be proactive in preventing your orders from being taken, especially during the holiday season.
Here are a few ideas of how you can thwart porch pirates:
- Consider requesting that a neighbor sign for your package deliveries if you are gone during the day.
- Purchase a secure package storage box for your front porch/home delivery location.
- Install a camera at your front door, which may help police catch/identity package thieves.
- Rent a mailbox at the UPS store or at your local U.S. post office so that you can safely pick up all of your packages after work.
- If you will not be home on the day that your package is scheduled to arrive, contact the courier to request that your package(s) be held at a UPS, FedEx or USPS pickup location until you can pick it up.
Holiday Orders & Shipping Deadlines
Note: Our 2024 Holiday Shipping Deadline Calendar will be posted in October 2024. Please check back for more detailed information at that time.
When do I need to place my order to ensure it will arrive on/before Christmas or Hanukkah?
That, my friend, is a complicated question to answer, since shipping during the holidays is always slightly less predictable - but I'm happy to do my best! 😊 The short answer is that it is partially dependent on where you live and what you order.
We ship all of our orders from Madison, Wisconsin, where we are based. We do our very best to ship all of our holiday orders out within 3 days of purchase (usually sooner, but some items are made on demand and we get especially busy during the holiday season).
We evaluate any potential disruptions in shipping & proceed in a way that is fair both to our customers, as well as to our small, 1-woman business.
If we anticipate that there will be a delay with your order, we will reach out to you to let you know.
Please review our 2024 Holiday Shipping Order Deadlines carefully before placing an orders, especially if you need your gift to arrive before Christmas or Hanukkah.
These guidelines will help you determine which shipping method you should choose at checkout.
DOMESTIC SHIPPING - USA:
- USPS Ground Advantage:
Order by December 13th
- Alaska/Hawaii: Order by December 11th
- USPS Priority Mail:
Order by December 14th
- Alaska/Hawaii: Order by December 12th
- UPS 2nd Day Air & USPS Priority Mail Express:
Order by December 16th
- Alaska/Hawaii: December 14th
INTERNATIONAL:
- USPS Priority Mail International:
Order by December 4th
- Africa/Central America/South America: Order by November 29th
- USPS Priority Mail Express International:
Order by December 12th
How long do I have to exchange/return a holiday purchase or gift?
All items sold on the Sunny Day Designs website between November 21st, 2024 & December 25th, 2023 (Christmas Day) are eligible for an extended holiday
returns/exchanges period.
Please contact us about your return/exchange via email at shelley@sunnydayco.com on/before January 15th in order to be eligible for a return/exchange.
Please include a description of the item that you would like to return/exchange, as well as the order # from your packing slip in your email message.
If your order was given to you as a holiday gift, please include the name of the person who gave you the gift (so that we can locate the purchase in our records and confirm that it was purchased during the extended holiday return window).
Order Gift Wrapping & Gift Messages
Purchasing a gift for someone else? We'll ensure your purchase arrives in tip-top shape.
Can you gift wrap my order? If so, what is the cost for that?
Yes! We will happily gift wrap your order when requested.
Please note: there is a $4 fee for gift wrapping your purchase.
To request that your order be gift wrapped:
On the product page, please click the "Yes!" button under "Add gift wrapping?" in order to request that your item be gift wrapped.
Note: You must request gift wrapping before adding each item to your shopping cart.
Special Circumstances for gift wrapping:
- If ALL items in your order are going to 1 recipient: If you'd like all of the items in your order to be wrapped up together & you only need 1 gift message, only 1 "gift wrapping" fee is required per order (even if you purchase more than 1 item).
Please add only 1 "gift wrapping" fee during checkout & add a note to your order that says "Please wrap all items together".
- If you're ordering multiple items at once & you want them to go to multiple recipients: If you'd like each item to be wrapped separately (or you'd like the items in your order to have multiple gift messages included for different recipients) please purchase the number of gift wrapping fees that corresponds to the number of separate gifts you would like to be wrapped.
For example - if you're ordering 2 gifts that will need to be wrapped separately for different people, please purchase 2 "gift wrapping" fees and add notes for 2 different gift messages to your order.
* Please also be sure to leave a note in the order comments text box mentioning which product goes with which gift message at checkout. That way we'll know which items in your order correspond to which recipient/gift message.
Still not sure? Feel free to email us with your question: shelley@sunnydayco.com
Thank you!
Can I add a gift message to my order? If so, what is the cost?
Adding a complimentary gift message to your order is 100% free!
To add your free gift message:
Simply type your gift message into the "Complimentary Gift Message" text box on the product page before you add the product to you shopping cart.
All gift messages will be typed and printed onto a white scalloped sticker and affixed to a colorfully patterned postcard.
How do I request a gift receipt for my order? Will the pricing be hidden on my packing slip?
Not to worry! By default, we hide all pricing on our packing slips.
This way, the packing slip that is included in each order can function as a gift receipt in case a recipient needs to make a return or exchange.
Care & Washing Instructions
How to wash & dry our fabric products to keep them looking their best.
Can your fabric products be machine washed + dried?
Great question! Yes - all of our fabric products and components can be machine washed and dried using most standard laundry detergents and machines.
Please avoid very harsh, extreme stain remover detergents and laundry detergents that include whiteners or high quantities of bleach, since those detergents could affect the colors on the prints.
Additionally, we pre-wash all of our fabrics prior to cutting them in order to reduce future shrinkage.
Here are our recommended care/wash instructions:
- Tea towels and linen/cotton Items:
Machine wash warm or cool on a gentle/delicate setting using a phosphate-free detergent. Tumble dry low. Warm iron, if needed. - Baby items, reusable facial rounds, and other 100% organic cotton fabric items:
Machine wash warm or cool on a gentle/delicate setting using a phosphate-free detergent. Tumble dry low. Cool iron, if needed.
We recommend using a gentle laundry detergent for any baby products, such as Dryel.
Custom Designs & Special Projects
Interested in ordering a custom design or want to collaborate with Sunny Day Designs? Check here for more information.
I love your artwork & products! Can you design something custom just for me?
Thank you for the compliment! We love creating custom designs and products and appreciate your interest in working with Sunny Day Designs to create something custom and unique.
When contacting us about a custom order inquiry, please send a detailed message with more information on what you are looking for so that we can determine if it is possible for us to work with you on creating something one-of-a-kind!
Custom/personalized orders can take anywhere between a few days to several weeks/months, as the timeline for each custom design or personalized order will vary based on the type of item, quantity requested, or they type of design requested.
Since each custom order is different, please send us an inquiry message with the details on what you're looking for. We will respond as soon as possible.
Note: Custom order fees will apply and may vary based on the type of project requested.
Additionally, please note that custom designs, personalized orders, and final sale/clearance products are not eligible for cancellations, exchanges, returns, or refunds.
Do you collaborate with other companies or brands?
Of course! We welcome inquiries about potential collaborations with other brands or designers.
Please email us directly with specifics about your request, including any relevant project timelines: shelley@sunnydayco.com
If you work for a brand or company that is interested in collaborating with Sunny Day Designs to create something unique or exclusive, please include those details in your message.
We review all collaboration requests weekly and will respond as soon as possible.
Do you license your designs, prints & illustrations for commercial purposes?
Yes! We are open to artwork licensing agreements. Our owner & designer, Shelley Schmidt, has licensed artwork to several companies in the past.
Please reach out to us via email (shelley@sunnydayco.com) with additional details and information about the potential artwork licensing project and the design(s) or type of artwork that you would like to license.
Wholesale
We love having our playful products carried by boutiques, online retailers, museum gift shops & more!
Do you sell your products on a wholesale basis to online retailers, companies, and small boutiques?
Yes! We offer many of our playful products on a wholesale basis!
Interested in purchasing some of our products wholesale to sell in your boutique or store? Think our product line would be a great fit for your business? Great! We would love to hear from you.
Please visit the Wholesale page on our website to send us a wholesale inquiry via email. We review potential wholesale accounts on a weekly basis and will respond as soon as possible.
Approved wholesale accounts will receive a PDF of our entire wholesale product catalog so that they can place an order.
Additionally, you can shop our wholesale product line online through through the Sunny Day Designs shop on Faire.
Click HERE to shop for our wholesale products on Faire.
Do you exhibit at wholesale trade shows?
Why, yes we do!
We initially exhibited our wholesale line of playfully patterned products at the January 2020 Atlanta Market and at the October 2020 NY NOW Digital Market.
We are still in the process of evaluating whether or not we will be exhibiting in person at any trade shows during 2025.
For updates and information, please sign up for our wholesale newsletter, where we will announce any future plans to exhibit. Head to the Wholesale page of our website to sign up for our wholesale specific
newsletter.